Phone : 02082429060
Email :
sales@nazjewellery.co.uk
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Cooling off period
When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.
This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.
How to return an item
There is one way to return your items.
Return by post
You can return items to us, although buyer has to bear the postal charges - the card you used to pay will be refunded within 28 days.
What you need to do:
Contact Customer Services by email: sales@ritzyjewel.com
Once we are aware that you are refunding your items. Then you may proceed by posting the items.
Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place a copy of the despatch note you received with your order into the parcel.
For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online.
This returns policy does not affect your statutory rights.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. You will need to give us your name and address details, as well as your order number to cancel your order.
If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep.
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